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Client Communication
Freelance Rate Increase Email Template
Raising your rates is one of the most important things you can do for your freelance business — and one of the most anxiety-inducing. A well-written rate increase email removes the awkwardness by being clear, confident, and giving clients enough notice to plan. Most clients won't blink. The ones who do were probably undervaluing your work anyway.
When to send
Send this at least 30 days before the new rate takes effect — 60 days is better for long-term retainer clients. The beginning of a new year or quarter is a natural time to announce rate changes.
The Template
Subject: Update to My Rates — Effective [Date]
Hi [Client Name],
I wanted to reach out with some advance notice about a change to my rates.
Effective [date — give at least 30 days notice], my rate will be increasing from $[current rate] to $[new rate] per [hour/project/month].
This reflects [brief reason — growth in my skills and experience / increased demand for my work / annual adjustment in line with market rates]. I've genuinely valued working together and I'm committed to continuing to deliver the same quality of work you've come to expect.
All work contracted before [date] will be completed at the current rate. Any new projects or renewals starting from [date] will be at the updated rate.
Please don't hesitate to get in touch if you have any questions. I'd love to continue working together.
Best,
[Your Name]
Tips for Getting This Right
- Give a specific effective date, not 'soon' or 'in the coming weeks.' A clear date helps clients budget and plan.
- Give at least 30 days notice — 60 days for long-term retainer clients. Springing a rate increase on someone is a fast way to lose them.
- State that current work will be honoured at the old rate — it softens the news and shows goodwill.
- Keep the reason brief and professional. You don't need to justify it at length — one sentence is enough.
- Be confident. A rate increase email that apologises repeatedly signals you don't believe you're worth it.
Common Mistakes to Avoid
- Apologising excessively — it undermines the message and makes the client feel like they're doing you a favour by staying.
- Giving less than 30 days notice — it puts clients in a difficult position and creates resentment.
- Not specifying what work is covered by the old vs new rate — ambiguity leads to disputes.
- Sending it at a bad time — avoid sending during a project crunch, right after a dispute, or immediately after delivering below-expectations work.
- Raising rates by too much at once — 10-20% annually is normal. A 50% jump in one go will likely lose the client.
Variations
For a long-term retainer client
Hi [Client Name],
I hope things are going well. I wanted to give you plenty of advance notice that I'll be adjusting my monthly retainer rate starting [date].
Our current retainer is $[amount]/month. From [date], the updated rate will be $[new amount]/month — an increase of $[difference].
I truly value our working relationship and I want to make sure this change doesn't catch you off guard. If you'd like to discuss the new terms or adjust the scope of our retainer, I'm happy to chat.
As always, thank you for being such a great client to work with.
Best,
[Your Name]
Frequently Asked Questions
How much should I raise my rates?
10-20% annually is considered normal and rarely causes pushback from good clients. A larger increase (30%+) should be reserved for situations where you were significantly undercharging, you've substantially upskilled, or market rates have shifted considerably.
What if a client says no?
If they can't or won't pay the new rate, you have two options: negotiate a middle ground (a smaller increase or a phased increase), or part ways professionally. Don't back down to your original rate unless you have a compelling reason — once you do, it signals that you'll always blink.
Do I need to raise rates for every client at once?
No. You can raise rates client by client as contracts renew, or announce a general increase to all clients at once. Client-by-client is less administratively efficient but lets you tailor the approach to each relationship.
Should I explain why I'm raising my rates?
A brief one-sentence reason helps (experience, market rates, annual adjustment), but you don't need to justify it in detail. You're a business owner — you set your own prices. Over-explaining can actually undermine your confidence.